Thu. Oct 18th, 2018

Pinoy OFW Experienced Frustration in Claiming PAG-IBIG Fund Contribution

An overseas Filipino worker (OFW) based in Kuwait was having problems regarding the pacing of the transaction for his retirement benefits from the PAG-IBIG Fund.

Noel Maglupay shared his sentiments on the Facebook page “Tapat Na Po,” proving that his retirement benefit claims dated to January 2018. For six months, his claim was still not granted. Maglupay is already over 60 years old, and he is entitled to claim his PAG-IBIG Fund contributions. It has already been six months since he started his claim but the process was taking too long.

Photo Credit: ABS-CBN News

Puzzles and Frustrations

Maglupay was only on vacation in the Philippines, and frustration started to set in.

He shared, “Pumunta na ko sa Pag-IBIG office sa Makati… Sinabihan nila ako na ang aking claim ay may dalawa pang kompanya ang may problema at di pa nila na-process ang aking contribution. Sinabihan nila ako na ira-rush daw ang aking claim pero baka daw matapos sa loob ng isang buwan.”

(I already went to the PAG-IBIG office in Makati. They told me that my claim still has problems with two companies and they still cannot process my contribution. They said they would rush the claim but would still take a month to finish.)

His trip to the PAG-IBIG office in Makati made him even more puzzled and frustrated regarding the matter. According to him, it was puzzling as to why he still had to wait for a month when he already filed his claim six months ago.

Migration to the New System

Tapat Na Po consulted on the case and followed up on Maglupay’s claim. They found out that the OFW’s contribution had been deposited to different branches of the agency. Kalin Franco-Gracia, Vice President for Public Relations & Information for PAG-IBIG Fund, clarified that Maglupay’s contributions had to be consolidated from the different branches. PAG-IBIG Fund still had to confirm every transaction because of their migration to their new system. According to Franco-Garcia, processing Maglupay’s claim took them about 6 months because the process involves two stages: migration and consolidation. On July 17, Maglupay was finally able to claim the check for his contributions.

Photo Credit: ABS-CBN News

A Few Reminders

PAG-IBIG has some reminders to its members for faster transactions and processing time. According to them, members must make sure that they have the correct membership ID and that they have only one membership ID. Complete information regarding employment history will also help in expediting the process.
According to PAG-IBIG, almost 95% of the 30 million members have already been sorted out in the records, but some few thousands still have problems with their data.
Photo Credit: ABS-CBN News

For inquiries, suggestions, and complaints, consumers may post them at the Tapat Na Po Facebook Page.

Source:  ABS-CBN News

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